Privacy Policy

Overview

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the Macrosora AI platform and tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve our AI infrastructure services. By using our platform, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Data

While using our AI platform, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personal data may include, but is not limited to:

• Email address and name
• Company information
• API usage data and patterns
• Prompt engineering templates and configurations
• Data processing workflows and settings

Usage Data

Usage data is collected automatically when using our AI platform. This may include:

• Your device's Internet Protocol address (IP address)
• Browser type and version
• Platform features accessed and usage patterns
• Time and date of access
• Time spent on different features
• API call frequency and response times
• Error logs and diagnostic data

How We Use Your Data

Macrosora uses personal data for the following purposes:

• To provide and maintain our AI infrastructure platform
• To manage your account and provide customer support
• To process your data through our AI engines securely
• To improve our prompt engineering and data processing capabilities
• To send you technical updates, security alerts, and administrative messages
• To provide you with news and information about new features
• To monitor usage patterns and optimize platform performance

Data Security & Processing

The security of your data is critical to us. We implement enterprise-grade security measures:

• End-to-end encryption for all data transmission
• Secure data processing pipelines with access controls
• Regular security audits and compliance monitoring
• Data isolation and tenant separation
• Automated backup and disaster recovery systems

Your processed data is never used to train our models or shared with third parties without your explicit consent.

Data Retention

We retain your personal data only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Processed data is automatically deleted according to your retention settings, with a maximum retention period of 90 days unless otherwise specified.

Your Rights

You have the right to:

• Access and download your data
• Correct inaccurate personal data
• Delete your account and associated data
• Export your prompt templates and configurations
• Opt-out of non-essential communications

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: