Terms of Service

Agreement to Our Legal Terms

We are Macrosora Inc. ("Company", "we", "us", "our"), a company registered in the United States.

We operate the website https://macrosora.com (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

Macrosora is an AI infrastructure platform that provides prompt engineering tools and unstructured data processing engines to help developers build production-ready AI applications faster and more reliably.

Our Services

Our AI platform provides two core engines:

• Prompt Engineering Platform: Tools for creating, testing, and optimizing AI prompts with version control and collaboration features
• Data Processing Engine: Automated conversion of unstructured data (PDFs, documents, images) into structured, AI-ready formats

The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services.

Acceptable Use

You agree not to use the Services:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• For any obscene or immoral purpose

Intellectual Property Rights

Our Intellectual Property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Your Content

You retain ownership of all data you upload to our platform. We process your data solely to provide our services and do not claim ownership of your content, prompts, or processed outputs.

User Representations

By using the Services, you represent and warrant that:

• All registration information you submit will be true, accurate, current, and complete
• You will maintain the accuracy of such information and promptly update such registration information as necessary
• You have the legal capacity and you agree to comply with these Legal Terms
• You are not a minor in the jurisdiction in which you reside
• You will not access the Services through automated or non-human means, whether through a bot, script, or otherwise
• You will not use the Services for any illegal or unauthorized purpose
• Your use of the Services will not violate any applicable law or regulation

Purchases and Payment

We offer various subscription plans for our AI platform. Payment terms:

• Monthly and annual billing options available
• 14-day free trial for new users
• Refunds available within 30 days of purchase
• Usage-based pricing for API calls beyond plan limits

We accept major credit cards, PayPal, and enterprise invoicing for qualified customers.

Service Level Agreement

We strive to provide reliable service with:

• 99.9% uptime guarantee for paid plans
• 24/7 technical support for enterprise customers
• Scheduled maintenance windows with advance notice
• Data backup and disaster recovery procedures

Limitation of Liability

In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Services.

Termination

You may terminate your account at any time by contacting us. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Contact Us

To resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at: