Refund Policy
Last updated:
We want paying us to feel safe. This policy explains when you get your money back.
Service fees (per hospital visit)
| When you cancel | Refund |
|---|---|
| 48 hours or more before the visit | 100% |
| Less than 48 hours before the visit | 50% |
| We can’t provide the service | 100% |
Times are counted from the agreed meeting time, in Beijing time (UTC+8). Missing an appointment without telling us counts as a cancellation less than 48 hours before.
If you paid for several visits and cancel only some of them, the rules above apply to each visit separately.
Hospital payments
Money you send us to pay a hospital is passed on to the hospital. If the hospital refunds any of it (for example an unused deposit), we return what the hospital refunds. Any service fee for the hospital payment service is refundable only if we did not make the payment.
Moving your visit
Need a different date? Tell us as early as you can. If we can rearrange the visit, there is no charge for the change.
How to ask for a refund
Email [email protected] with your name and the email address used for payment. We confirm within 24 hours (Beijing time) and refund through Stripe to your original payment method. Banks usually take 5–10 business days to show the refund.